We Specialise in Buildings & Contents Insurance for UK Landlords
If you need to make a claim please follow the link below, complete and submit the form.
The Claims Handler at Backhouse Insurance Brokers will aim to get back to you within 24 hours* to sort things out.
Please note: When making a claim you may need any photos of the lost or damaged items (if you have them) and/or any related receipts, quotes or invoices.
If you are unsure whether you can make a claim or need further advice before proceeding you can contact the Claims Handler by following the link below.
* The Claims Handler is available Monday-Friday, 9.00 AM - 5.00 PM
If there has been an emergency, e.g. your property isn't secure after a break-in or it is not safe to stay there following damage, please get in touch as soon as you can.
It is important that you report any lost or damage that may lead to a claim immediately the incident occurs. Failure to deal with loss or damage to your property or to report a claim immediately could result in further avoidable expense. It is a condition of your policy to report loss or damage that may result in a claim as soon as possible and failure to this could prejudice your claim.
Insurance is something you buy in the hope that you’ll never use it, but when something goes wrong that you’re covered for, you’re very glad it’s there for you.
You can make a claim, or check on the progress of existing claims online by logging into your account, and from within your dashboard accessing "Your Claims".
Manage ClaimsYou can call the Claims Handler direct by phone or email them.
Contact UsHas a crime been committed?
If you’ve had something stolen or vandalised, the first thing you should do is call the police. They'll give you a crime reference number for you to pass on to your insurer.
Your policy may have a time limit to report a crime. Others ask you to do it as soon as reasonably possible. The sooner you report it, the better.
Is it an emergency?
If there’s an emergency in your home, contact us immediately for on-the-spot advice.
Record what’s happened
The more evidence you have, the more straightforward your claim should be. Make notes of dates and times and the details of what happened. Take photos or videos of any damage. Make lists of any stolen items. Ask for and keep hold of the details of anyone else involved.
Check your policy documents
If it’s not an emergency, you may want to review your policy documents before calling your insurer. That way you can check if there’s an excess to pay and if there’s a certain procedure you need to follow.
Your policy documents are located in your Client Area.
Be clear and honest
When it comes to making your insurance claim, be clear about what happened and what you'd like replacing or how much money you’re claiming for.
In many cases, the insurer will take you at your word. However, you may be asked for proof of the loss or damage, or evidence that you own the items you’re claiming for.
Examples of documents needed for an insurance claim:
Don't overstate the value of the loss or damage as this could lead to your claim being rejected.
