Need to Make a Complaint?
It is our intention to provide you with a high level of customer service at all times. However, should you be unhappy with our service or have any cause for dissatisfaction we have a formal complaints procedure.
Firstly, you should contact us:
Telephone: 01509 210150
In Writing:40 Howard Road, Clarendon Park, Leicester, LE2 1XG
Email:
If you remain unhappy, you can refer your complaint to Backhouse Insurance Brokers Ltd by using the details below:
Telephone: 01282 677776
In Writing: Oakmount House, 9 Carrside, Lomeshaye Industrial Estate, Nelson BB9 6RX
If you still remain unhappy you may be entitled to refer your complaint to the Financial Ombudsman Service.
www.financial-ombudsman.org.uk
